Support Channels

We offer direct support for organisations running our programmes. Response times are based on the severity of your request.

Email Support

For programme questions, scheduling, or technical issues with your dashboard.

info@quality-mind-global.com

Response within 4 business hours

Phone Support

Available for urgent issues during office hours (Mon–Fri, 08:00–17:00 SAST).

054 017 1366

Live answer within 2 minutes

Client Portal

Log tickets, track programme progress, and access resources.

Portal access via dashboard

Ticket response within 1 business day

Service Level Agreement

  • Critical (platform down, data loss) — response within 1 hour, 24/7
  • High (feature blocked, major bug) — response within 4 business hours
  • Normal (general queries, content updates) — response within 1 business day
  • Low (feature requests, documentation) — response within 3 business days

Related Resources

Practical guides and services to support your wellbeing journey.

Article

Morning Mindfulness: A 10-Minute Routine for Busy Professionals

Start your day with clarity and calm using a simple, evidence-based practice designed for the working day.

Read more →
Article

Building Mental Resilience in High-Stress Teams

Strategies for managers and leaders to foster a resilient team culture in demanding work environments.

Read more →
Service

Starter Service Kit

A concrete entry point for teams new to structured mindfulness training, with clear context and real-world application.

Learn more →

Check Your Eligibility

Find out if your organisation qualifies for our workplace wellbeing programmes. Answer a few quick questions and we'll get back to you within one business day.

What we need to know

  • Company size and industry sector
  • Current wellbeing initiatives (if any)
  • Primary challenge: stress, burnout, or engagement
  • Preferred programme format (in-person, virtual, hybrid)

No obligation. We use your answers to tailor a proposal that fits your team.

Get in Touch

We're here to support your organisation's wellbeing journey.

Address

7482 Dumisani Road Apt. 475

Phone

054 017 1366

Office Hours

Monday – Thursday 08:00 – 17:00
Friday 08:00 – 15:00
Saturday – Sunday Closed

Preferred Channels

  • • Email for programme enquiries and bookings
  • • Phone for urgent support or scheduling changes
  • • In-person consultations by appointment only
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